Refund Policy
14-Day Return Policy
Return Window:
We offer a 14-day return policy, allowing you 14 days from the date you receive your item to request a return.
Eligibility for Returns:
To be eligible for a return, your item must be in the same condition as when you received it— unused, with all tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
How to Start a Return:
To initiate a return, please email us at aoarts.contact@gmail.com, including your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will assist you and provide return authorization.
Return Shipping:
Customers are responsible for return shipping costs. We recommend using a trackable shipping method for your return. We cannot accept responsibility for items lost or damaged during transit, and refunds will not be issued in such cases.
Refund Process:
Once we receive and inspect your returned item, we will notify you via email that we’ve received it. We will then inform you whether your refund has been approved or rejected.
If approved, your refund will be processed back to your original payment method within 5 working days.
Exchanges:
If you wish to exchange an item, please contact us at aoarts.contact@gmail.com We’ll guide you through the exchange process and provide the necessary instructions.
Damaged or Defective Items:
If your item arrives damaged or defective, please reach out to us within 48 hours of receiving the product at aoarts.contact@gmail.com. We will arrange for a replacement or a refund based on your preference.
Contact Us:
If you have any questions about our return and refund policy, don’t hesitate to reach out to us:
Business Hours:
Monday to Friday, 9:00 AM - 5:00 PM
Email:
aoarts.contact@gmail.com